These terms and conditions relate to the use of the LOOKA mobile app that you will need when conducting your interviews. The LOOKA mobile app is owned by YUX SAS (“YUX”), a pan-African research and design firm whose mission is to create digital products and services adapted to the African context. We are incorporated in Senegal at 3 rue Béranger Feraud, Dakar and have also offices in Abidjan. 

In these Terms of Use of the LOOKA mobile app, “you” refers to the user of the LOOKA mobile app. Please review these Terms carefully before using the app. Your use of the app indicates your agreement to be bound by these Terms.

1. Surveyor’s commitments

1.1 Participation in a LOOKA training

As a surveyor, you undertake to participate in a LOOKA training before starting any study. During this training, you will learn how to best conduct your interviews and understand quantitative research practices. This training is provided to you for free. Once you have been invited to participate in a training, you can’t reschedule it. We reserve the right to refuse and reject any surveyor who would try to start interviews without having participated in our training before.

2.1 Collect reliable data

You undertake to interview targets meeting the defined criteria, in a reliable and honest manner. Before filling a questionnaire, you ensure the interviewed fully consent in responding to the questionnaire and having its answered collected anonymously. We reserve the right to reject any interview considered as not reliable from our team. 

2.3 Respect confidentiality of the data

The data you collect during your interviews is the property of YUX. It’s strictly prohibited to share or sell this data to any third party.   

2.4 Share current location during interviews

We collect your location from your device while you conduct interviews. This is a security for us to ensure the reliability of the data. You are responsible of turning it on on your smartphone. We reserve the right to reject any interview which doesn’t contain any collected location.

2. YUX’s commitments

2.1 Surveyors training

YUX undertakes to train each of its surveyors in good research practice.

2.2 Communication with surveyors

YUX undertakes to answer any questions from its surveyors, and give as much information as needed before and during a study.

2.3 Surveyors’ payment

YUX undertakes to pay the surveyor for each validated interview after the end of a study. The amount of the financial compensation is calculated according to the number of validated interview and the “financial compensation per interview” ratio shown in the mobile application, which is also communicated to the surveyors before the start of each study. 

2.4 Data privacy rights

YUX undertakes to respect the choice of surveyors regarding the processing of their personal data. Surveyors are free to request from YUX the modification or deletion of their data when they wish. For more information about your right, please read our privacy policy.

2. Intellectual property rights

2.1 LOOKA mobile app

The LOOKA mobile app is owned by YUX and operated by YUX. The intellectual property rights, including the copyrights, in the material contained in the app and any YUX trade marks and brands included in that material belongs to YUX.

No material, information, software, products or services obtained from this app may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold, distributed, researched, recovered, monitored or retrieved  in any way, without the prior written permission of YUX.

2.2 LOOKA branding

The brands, logos and content of the app (graphic illustrations, texts, etc.) are protected by the Intellectual Property Code and by copyright.      Any reproduction of the LOOKA brand and its logos appearing on the app, by any means whatsoever, without the prior written authorization of YUX, is strictly prohibited. Any violation of the foregoing provisions constitutes an act of counterfeiting that may engage the civil and / or criminal liability of its author.


3. Liability Disclaimer

The information, software, products, and services published on the app may include technical inaccuracies or typographical errors. YUX make no representations about the suitability of the information, software, products, and services contained on this app for any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. YUX hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall YUX be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of the app or with the delay or inability to use the app, or for any information, software, products, and services obtained through this app, or otherwise arising out of the use of this app, whether based on contract, tort, strict liability or otherwise.

The foregoing does not apply in the event of wilful misconduct or gross negligence on the part of YUX and/or in the event of damage resulting from death or injury.

4. Modification of These Terms

YUX reserves the right to change these Terms at any time. The user is responsible for regularly reviewing these Terms that are on a continuous basis put at the disposal of the User by including them in this Website. Continued use of the LOOKA mobile app following any such changes shall constitute the User's acceptance of such changes.